Return and Refund Guarantee
All products can be returned or exchanged.
Conditions/Procedures
Returns and exchanges are only possible if the item is unused.
After receiving the product, we will promptly inspect it and return it.Please request an exchange within 3 days.
procedure
If you find any damage or anything not mentioned in the description,We will deal with this issue by following the steps below.
1) Request to check for damage to cardboard boxes upon arrival
2) Request for photos of the relevant area
3) Offering discounts according to circumstances
4) If there is anything you can exchange, please let us know.
5) If the above 3) and 4) are not possible, we will propose a return.
Please pack the item in the same way it was when it arrived.
Offering discounts, handling returns and exchanges,We will carry out the process according to our company regulations.
Deck pad,Boards with stickers or other items attached cannot be returned or refunded.yeah.
Please refrain from returning items by cash on delivery.
The return shipping fee will be sent to you by our shipping company's postal service.Please attach this to the return cardboard box and bring it to your nearest branch office to return it.I hope so.
Returns and exchanges are not possible in the following cases:
(Excluding initial defects *see explanation below)
More than 8 days have passed since the product arrived.
Products that have been used at least once.
Products that have been damaged or soiled by the customer
Scratches and tape from packaging other than the product description of the new surfboardTraces,We are not responsible for any slight dents or pinholes that may occur during the manufacturing process.I will do so.
In addition to the product description of the used surfboard,Scratches and dents under stickers and paint,If there are any repair marks or other issues that are not described in the description, we will disclaim all liability.
We thoroughly inspect the products before shipping,It is extremely rare for there to be a defect that goes undetected.
However, within 30 days of use, the initial defect
(This can occur due to changes in temperature of the board material or air pressure.)
(There is no warranty for changes in air pressure inside an airplane, in a high-temperature car, or for storage indoors or outdoors.
) only, we will refund the repair cost according to the condition or return the item.We will offer you a full refund.
Shipping cost
Depending on our store's standards, you may be required to pay shipping fees.It may be free.
Defects caused by our check errors,If there is any damage or defect during shipping, we will handle it without any shipping charge.
If you return the product for your own reasons, you will be responsible for the return shipping costs.
Refund Method
The refund method will vary depending on the payment method used when placing your order.
In the case of partial refunds, discounts, or returns,The credit card payment was cancelled and resubmitted.For those who have paid by bank transfer, we will refund the amount to your designated account.vinegar.
Surfboard return (exchange) procedure (bring it to the store)
1) Requesting and accepting returns
2) Preparation: Pack in the box you received it in.
3) Decide on a date and time to bring the item to our office.
4) Bring the returned item to a store
(In the case of an exchange, the returned item will be handed over at the same time as receiving the new ordered item)
5) After inspecting the returned board,Change credit card payment details or transfer refund
Return (exchange) to our partner surfboard factory
Please let us know your preference by email.
Wetsuit return (exchange) procedure
1) Requesting and accepting returns (exchanges)
2) New item order
3) To return products delivered to your home or workplace,Please make the necessary arrangements with the shipping company yourself.
Bring it to a sales office (branch)
(Bring the returned item to the sales office when you receive your new order.
4) Shipping of exchange items
5) After inspecting the returned item,Change credit card payment details or transfer refund
Accessory return/exchange procedures (fins, stickers, etc.)
Requesting and accepting returns
↓
Packed in the box it was received in.
↓
Returns: Returns that are not due to customer reasons,Please keep the return shipping details.
Return address details
↓
Inspection
↓
Refunds
After inspecting the returned item,Change credit card payment details or transfer refund
Conditions/Procedures
Returns and exchanges are only possible if the item is unused.
After receiving the product, we will promptly inspect it and return it.
procedure
If you find any damage or anything not mentioned in the description,
1) Request to check for damage to cardboard boxes upon arrival
2) Request for photos of the relevant area
3) Offering discounts according to circumstances
4) If there is anything you can exchange, please let us know.
5) If the above 3) and 4) are not possible, we will propose a return.
Please pack the item in the same way it was when it arrived.
Offering discounts, handling returns and exchanges,
Deck pad,
Please refrain from returning items by cash on delivery.
The return shipping fee will be sent to you by our shipping company's postal service.
Returns and exchanges are not possible in the following cases:
(Excluding initial defects *see explanation below)
More than 8 days have passed since the product arrived.
Products that have been used at least once.
Products that have been damaged or soiled by the customer
Scratches and tape from packaging other than the product description of the new surfboard
In addition to the product description of the used surfboard,
We thoroughly inspect the products before shipping,
However, within 30 days of use, the initial defect
(This can occur due to changes in temperature of the board material or air pressure.)
(There is no warranty for changes in air pressure inside an airplane, in a high-temperature car, or for storage indoors or outdoors.
) only, we will refund the repair cost according to the condition or return the item.
Shipping cost
Depending on our store's standards, you may be required to pay shipping fees.
Defects caused by our check errors,
If you return the product for your own reasons, you will be responsible for the return shipping costs.
Refund Method
The refund method will vary depending on the payment method used when placing your order.
In the case of partial refunds, discounts, or returns,
Surfboard return (exchange) procedure (bring it to the store)
1) Requesting and accepting returns
2) Preparation: Pack in the box you received it in.
3) Decide on a date and time to bring the item to our office.
4) Bring the returned item to a store
(In the case of an exchange, the returned item will be handed over at the same time as receiving the new ordered item)
5) After inspecting the returned board,
Return (exchange) to our partner surfboard factory
Please let us know your preference by email.
Wetsuit return (exchange) procedure
1) Requesting and accepting returns (exchanges)
2) New item order
3) To return products delivered to your home or workplace,
Bring it to a sales office (branch)
(
4) Shipping of exchange items
5) After inspecting the returned item,
Accessory return/exchange procedures (fins, stickers, etc.)
Requesting and accepting returns
↓
Packed in the box it was received in.
↓
Returns: Returns that are not due to customer reasons,
Return address details
↓
Inspection
↓
Refunds
After inspecting the returned item,